1.7 Populate Service Point Data and Request Add Service Point

Reference: Manage Un-Metered Site Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR or Authorized User enters required Service Point Information for a new Service Point. The Service Point has an effective date to indicate when it was installed in CC&B. An item cannot be placed at the Service Point before the Service Point install date. Business rules are configured for each Service Point Type and impact the following:

•	Defines the type of service delivered at the SP.

•	Defines Service Point as Metered or Item based.

•	Defines Characteristics that are the same for all service points of a given type.

•	Defines Field Activities that may be performed at its Service Points.

•	Defines Items that may be installed at its Service Points.

•	Defines Service Agreements that may pay for service at its Service Points.

•	Defines Equipment that may be linked to its Service Points.

Entities to Configure

•	Installation Options

•	Installation Options - Framework

•	Characteristic Type and Values

•	Geographic Type

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SP Type

•	Service Cycle

•	Service Route Type

•	Field Service Class

•	Operations Area

•	Disconnect Location